These terms explain how online ordering, payment, and restaurant pickup work at GIHON Ethiopian Kitchen. Please read them before placing an order.
1. Our online ordering service
This website is operated for GIHON Ethiopian Kitchen at 7122 Miramar Rd, San Diego, CA 92121. We sell freshly prepared food for collection from our restaurant. We do not currently provide delivery or shipping through this website.
You must provide accurate contact information and be authorized to use the payment method you select. You are responsible for checking your items, options, notes, name, email, phone number, and the final amount before paying.
2. Menu information and prices
Menu descriptions and photographs help you choose your meal. Preparation and presentation may vary. Items are subject to availability. All prices are shown in USD. Applicable tax is shown separately before you proceed to payment. There is no delivery fee because all orders are for pickup.
The total displayed at the final checkout is the amount you authorize. Prices may change before you place an order. If a price or item changes while you are checking out, you will be asked to review the updated order before proceeding.
3. Payment and confirmation
Payment is collected through Stripe's hosted payment page. Card details are entered directly with Stripe and are not stored in our restaurant website's database. Your bank may require an additional authentication step.
A successful payment creates your order and an order-received email. Our team will confirm preparation and pickup timing. A payment screen or a return to this website is not itself proof of successful payment; please check your confirmation email or account.
If we cannot fulfill a paid order, we will contact you and arrange an appropriate refund under our Refund & cancellation policy. We will not charge a replacement or substitute item without your agreement.
4. Collecting your food
Pickup is from the restaurant address shown at checkout. Preparation times are estimates and can change with kitchen demand. Please wait for a ready update before travelling, and bring your order reference or the name used to place the order.
Contact us promptly if you will be late or someone else will collect for you. Food quality can deteriorate if collection is delayed. Please follow safe food handling and storage practices after pickup. See our Pickup policy for details.
5. Allergies and dietary requirements
Contact the restaurant before ordering if you have an allergy, intolerance, or other dietary requirement. Our kitchen handles multiple ingredients and cross-contact may occur. Menu categories, photographs, and special instruction fields should not be treated as confirmation that a meal is free of a particular allergen.
If we cannot safely accommodate a requirement, please choose a suitable alternative after discussing it with our team. We cannot guarantee that a request entered in an order note can be fulfilled.
6. Changes, cancellations, and refunds
Call us as soon as possible if you need to change or cancel an order. Whether we can make a change depends on preparation progress. Freshly prepared food is not accepted for change-of-mind returns. This does not remove your rights where food is faulty, unsafe, incorrectly supplied, or otherwise does not meet applicable legal requirements. Our Refund & cancellation policy explains how to request help.
7. Customer accounts and messages
After your first successful order, we create an account using the email you provided and send a temporary password separately from your receipt. You must change a temporary password when signing in. Keep your password private and contact us if you suspect unauthorized access.
We send messages necessary to process your order and maintain your account. If you opt in at checkout, staff may also send WhatsApp updates about that order. This is not consent to unrelated marketing. You can request that we stop using WhatsApp for updates.
8. Website use and availability
Do not misuse the website, attempt unauthorized access, submit false orders, interfere with payments, or use another person's account. We may restrict access where reasonably needed to protect customers, staff, or the service.
Online ordering may be paused or unavailable. If you experience a technical issue or believe a payment may have succeeded, contact us before attempting the same payment again.
9. Your rights and changes to these terms
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded or limited. If you have a concern, please contact us so we can investigate. Updated terms apply to future orders from the date they are published; the terms in effect when an order was placed apply to that order.
How to contact us
GIHON Ethiopian Kitchen
7122 Miramar Rd, San Diego, CA 92121
Phone: +1-619-695-3009
Email: gihonethiopiankitchen@gmail.com